Have a question?
Below are some of the questions that we are asked most often:
Q: How much do you charge?
Experience has taught us that there are many factors which may influence the price, depending upon the complexity of your program. We can give "ballpark price" base upon our initial discussions. As your program development moves forward, that amount is adjusted to an agreed upon price.
Q: How long does it take to launch my program?
Our average implementation takes under a week. For basic service requirements, we can implement our services rapidly in hours and days. For complex service requirements, we can provide you with a time estimate after a quick assessment.
Q: Are you e-commerce capable?
All workstations are fully integrated and Web-enabled.
Q: Will I need any special software or hardware to use Team Premier's services?
No, Team Premier's services have been designed to integrate with your existing infrastructure such that no special software or hardware is required.
Q: What are your hours of operation?
Services are operational 24 hours a day, 7 days a week, and 365 days a year.
Q: How do you train your staff?
Team Premier representatives possess excellent written, verbal, Internet, PC, and online service skills. They are carefully screened and complete rigorous training before handling customer interactions. Training covers Internet, PC, and Customer service skills and company-specific training covers company-specific products, services, culture and protocols. Upon completion of training, the representatives are tested.
Q: Are representatives trained to up-sell and cross-sell?
Yes. up-sell and cross-selling is one of the core modules of the training curriculum.
Q: How am I billed?
You will be billed on a monthly billing cycle.
Q: How do I know if the operators are properly answering my questions?
We train all of our operators to answer questions based upon the knowledge base which, you the client will fill out.
Q: Can I publish the telephone number you give me for call forwarding?
You can use the number we give you for any purpose. However, the numbers we use are assigned to us by our phone company under special billing arrangements. If you terminate service in the future, you cannot take that number with you.
Q: If I need to make changes to my account, What do I do?
You can make changes to your call handling instructions at any time. You can do this in any one of three ways: 1) Call our customer service office . 2) Call the telephone number given to you that you use to call forward your phone lines. Tell the operator who answers that you want to make changes. Or, 3) Send us an e-mail message.
Q: What do I do if I have a service problem?
You can call our customer service office 24 hours a day. Tell the representative who answers exactly what you need. Your problem will be handled promptly.
Q: We have more than one person who will receive messages. Can we have different delivery instructions for different people?
Yes, we can set each individual up with unique instructions for their messages.
Q: Do you have Internet enabled work stations for the operators? Can you handle our incoming e-mail messages?
Yes, our representatives can access the Internet from any work station. We can handle any of your e-commerce, e-mail or other related service requirements.
Q: Can you transfer calls directly to me or my office under certain circumstances?
Yes.
Q. Where are you located?
We serve clients throughout the U.S. from our call centers in Nashville, Tn. & Lexington, Ky. Additional facilities are scheduled to be added this year.
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