










1 800 Call Center offers the most
competitive pricing in the call center industry. Besides low rates,
there is no charge for account setup or employee training. Account
setup includes: script writing and programming along with client data
delivery reports and daily management statistics. |

1800 Call Center
1-877-733-4610

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Answering Services
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Inbound Call Center for
outsourcing all of your
call center needs |
| 1-800 Call
Center provides a concise, accurate answering service saving you
valuable time in your busy day. Our professionally trained staff will
take your messages, getting the information you need quickly and
courteously. This 24 hour – 7 day service is great for answering your
calls at any time and obtaining information from the caller.
Calls are processed by
"live" operators whose responsibility is to greet the caller in the
client’s name or business name. The operator will obtain the caller’s
name, address if necessary, phone number and a brief message. It also
can provide basic information about the client to the caller. Upon
completion of the call, the operator can dispatch the message to pagers
or cell phones, store the message for you to later call in and retrieve,
place the message in a complimentary voice mail box, telephone the
client with the message; or, cause the message to be E-Mailed or faxed
to the client; all of which are the client’s option. In addition,
messages can be faxed to the client daily.
Many other services are
available, such as but not limited to, Order Entry, On Line Credit Card
Processing, E-Mail Order Processing, Toll-Free Phone Numbers, Inventory
Management, Up-sell and Cross-sell, Scripting, Customer Service Help
Desk, Management Reports, Fulfillment, Automated Voice Mail Services,
and much more.
1-800 Call Center
telephone answering service features:
 | Physician's
Answering; extensive medical industry experience.
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 | Service
Professionals; HVAC, Plumbing, and other businesses have that
have unique needs. |
 | Utilities;
electric cooperatives, cable companies. 24 Hour Customer Service
Center when the power is out, the cable is off, or someone just needs
to make payment arrangements. |
 | Full-time and
fully trained attendants; mean a professional and efficient
service. |
 | Supervisors;
on duty around the clock, can monitor and instruct operators
in any situation. |
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State-of-the-art equipment; allows 1-800 Call Center to
customize each call screen for each account. |
 | Dedicated
circuits; mean your calls are answered with your chosen
answer phrase, as if the caller were reaching your personal secretary.
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 | Message
Retrieval Methods: Automated message delivery by fax, voice
mail, pager; at your option. |
 | 800 numbers;
Local and nationwide telephone answering are a seamless extension of
your organization. |
 | Rates
based on actual call or transaction processing time; |
 | Urgent call
connections |
 | Customized
Greeting that can be played prior to an operator answering
your line indicating office hours, etc. |
 | Customer Help
Line - Our operators can answer frequently asked questions,
take complaints or connect the caller with an appropriate "on-call"
technician. |
 | Dealer Locate
- Our operators can locate the nearest dealer or service center for
your caller using either zip codes. |
 | Professional
Referral Service - Our operators can provide referrals on any
predetermined rotation / selection basis. |
 | Overflow -
Office Meeting - Temporary Answering Service. If your
switchboard gets overloaded or the office meeting occupies everyone we
can take the calls. |
 | Disaster
Alert/Recovery - Based on a pre-established protocol and
password protected, one call to our operators can initiate a
programmed response. |
 | Fraud and
Ethics Violation Private Hot-Lines - We can provide either
operator or voicemail confidential hotlines for employees or customers
to report sensitive situations |
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announcement
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| 1 800 Call Center
can take orders or
input caller data on your web site or on our script based software.
Your caller data can then be delivered to you by email (immediate or
at a scheduled time), or by fax, or in a database file for direct
input in your software packages! |
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