Team Premier provides a concise, accurate answering service saving you valuable time in your busy day. Our professionally trained staff will take your messages, getting the information you need quickly and courteously. This 24 hour 7 day service is great for answering your calls at any time and obtaining information from the caller.

Calls are processed by "live" operators whose responsibility is to greet the caller in the client's name or business name. The operator will obtain the caller's name, address if necessary, phone number and a brief message. It also can provide basic information about the client to the caller. Upon completion of the call, the operator can dispatch the message to pagers or cell phones, store the message for you to later call in and retrieve, place the message in a complimentary voice mail box, telephone the client with the message; or, cause the message to be E-Mailed or faxed to the client; all of which are the client's option. In addition, messages can be faxed to the client daily.


Team Premier telephone answering service features:

• Physician's Answering; extensive medical industry experience.



• Service Professionals; HVAC, Plumbing, and other businesses have that have unique needs.



• Utilities; electric cooperatives, cable companies. 24 Hour Customer Service Center when the power is out, the cable is off, or someone just needs to make payment arrangements.



• Full-time and fully trained attendants; mean a professional and efficient service.



• State-of-the-art equipment; allows Team Premier to customize each call screen for each account.



• Dedicated circuits; mean your calls are answered with your chosen answer phrase, as if the caller were reaching your personal secretary.



• Message Retrieval Methods; Automated message delivery by fax, voice mail, pager, email; at your option.



• 800 numbers; Local and nationwide telephone answering are a seamless extension of your organization.



• Rates based on actual call or transaction processing time;



• Urgent call connections



• Customized Greeting that can be played prior to an operator answering your line indicating office hours, etc.



• Customer Help Line - Our operators can answer frequently asked questions, take complaints or connect the caller with an appropriate "on-call" technician.



• Professional Referral Service - Our operators can provide referrals on any predetermined rotation / selection basis.



• Overflow - Office Meeting - Temporary Answering Service. If your switchboard gets overloaded or the office meeting occupies everyone we can take the calls.



• Disaster Alert/Recovery - Based on a pre-established protocol and password protected, one call to our operators can initiate a programmed response.



• Fraud and Ethics Violation Private Hot-Lines - We can provide either operator or voicemail confidential hotlines for employees or customers to report sensitive situations