 1 800 Call Center offers the most competitive pricing in the call center industry. Besides low rates, there is no charge for account setup or employee training. Account setup includes: script writing and programming along with client data delivery reports and daily management statistics. |
1800 Call Center
1-877-733-4610
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Inbound Call Center for outsourcing all of your call center needs |
| Customers
filling out an online application or using an electronic shopping cart
can often experience difficulties and on the Internet, a customer can
walk out the door simply by clicking the mouse. Additionally, a growing
number of customers prefer to go online when they want customer service,
sometimes just to check a bill or monthly statement, but often with more
complex questions. In today's business environment
where your competition is just a click away, superior customer service
is critical to profitability. Customers expect instant, well-informed
responses to their questions - no matter how they contact you. Because a company's web site cannot possibly anticipate and answer all questions, the customer can become frustrated, especially when asked to "call during normal business hours." Our Internet Call Center services provide the personal interaction-based support needed to ensure that your online customers are satisfied. The result: a positive outcome and/or completed transaction instead of a lost sale or disgruntled customer. Internet Order Entry Service Our advanced "order entry" system enables our representatives to access your website while talking to your customer, assisting them in product information and the placement of orders. Our fast, state-of-the-art systems enable our representatives to place orders directly onto your site, or within our database, where your products are displayed by "item" or "product" number with brief descriptions to allow our representatives to professionally describe each. Our intelligent order forms prompt the representative to fill in each necessary section, name, address, telephone number, shipping address, credit card information, item(s), quantity, etc. While the representative enters the information, our database adds the necessary shipping and handling charges, applies applicable discounts and taxes, verifies credit card information and supplies the operator with a grand total to present to the caller. Click to Chat If your customers need quick answers, they can chat with our live CSRs. Better communication with your customer means better relationship. Our trained agents can answer your customers using text chat. By clicking on a customer service or help icon, your website visitors can get immediate, live assistance by engaging one of our live Customer Service Representatives. Email Response We work with our clients to build an exhaustive knowledge base and response templates. We insist that we be periodically updated about relevant business issues taken by the client to enable us to respond better to the customer. Our CSRs. are taken through rigorous training sessions, which orient them to critical aspects of the your business such as web site structure and key elements of customer service policies. We will understand your problems and concerns of your customers and will design adequate answers for these queries. We recruit, train and deploy highly qualified agents to receive e-Mails and answer them within an agreed upon time frame usually defined in hours.
Phone: 1-877-733-4610
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Internet Call Center
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announcement |
| 1 800 Call Center can take orders or input caller data on your web site or on our script based software. Your caller data can then be delivered to you by email (immediate or at a scheduled time), or by fax, or in a database file for direct input in your software packages! |
