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1 800 Call Center offers the most competitive pricing in the call center industry. Besides low rates, there is no charge for account setup or employee training. Account setup includes: script writing and programming along with client data delivery reports and daily management statistics.


1800 Call Center
1-877-733-4610

 

 

Order Taking
 


Inbound Call Center for
outsourcing all of your
call center needs
Order Taking is a major focus of our business, our Customer Service Representivies provide the best in Order Processing services and are available 24 hours a day to take calls from your customers. We will design a service capability to match your needs and extend your markets.

Our Customer Service Representatives will take orders and answer product questions as if they worked directly for your company. Orders can be faxed, emailed, or downloaded directly to you or your fulfillment center. Our services make your products available to your customers 24 hours a day, 7 days a week.

Our order taking services are a perfect complement to a web based business. Your website is your virtual store and you should not leave your store unattended. If your customer has a question about a product or is unsure how to fill in a blank on your order form, we are the solution. Let us be your sales clerk, we support inquiries that prevent abandoned shopping carts.   We will point your customers in the right direction, guide them through your store and help them check out. This will provide a pleasant shopping experience that will influence them to come back to your store again.  In this world of technology what we've found is that many people just want to hear a REAL human voice. Each Customer Service Representative has direct access to the Internet if your business requires us to access information like tracking numbers and product stock.

Our representatives are trained to give a rewarding experience to your customer so as to maximize your revenue, revenue per customer call / visit and, MOST IMPORTANTLY, supply a pleasant experience so as to improve the probability of a repeat contact. We view our role as one of a "selling partner" where improving your relationship with your customer improves our relationship with you!
 
bulletFlexible multi-page script design
bulletCustomer look-up & updates
bulletProduct information and data
bulletAutomated up-sells & cross-sells
bulletProducts options (size, color, etc.)
bulletCredit card authorization & validation
bulletAutomated shipping charge calculations
bulletState/ Country/ City sales tax computation
bulletMultiple ship-to addresses
bulletInventory tracking
bulletCustomized help screens
bulletField specific help
bulletData entry verification
bulletFlexible report generation
bulletPresales handling FAQ and objection handling
bulletAccess to customer information
bulletItem-specific help screens
bulletPrice points specified by media source codes
bulletOnline inventory status
bulletItem-specific up-selling and cross-selling by agent
bulletPricing computations
bulletMultiple "ship-to" address processing
bulletReal-time access to customer system (remote or via Internet)
bulletAgent sales incentive programs
bulletCheck by phone
bulletOnline drafts
bulletMulti-Pay/Subscription administration
bulletE-mail delivery -  one of many ways to get your orders
Phone: 1-877-733-4610
Email:  Sales@teampremier.net

submit a service inquiry with:

Pricing Request  Form

announcement

1 800 Call Center can take orders or input caller data on your web site or on our script based software.  Your caller data can then be delivered to you by email (immediate or at a scheduled time), or by fax, or in a database file for direct input in your software packages!

 

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