










1 800 Call Center offers the most
competitive pricing in the call center industry. Besides low rates,
there is no charge for account setup or employee training. Account
setup includes: script writing and programming along with client data
delivery reports and daily management statistics. |

1800 Call Center
1-877-733-4610

|
 |
|
Order Taking
|
Inbound Call Center for
outsourcing all of your
call center needs |
Order Taking
is a major focus of our business, our Customer Service Representivies
provide the best in Order Processing services and are available 24 hours
a day to take calls from your customers. We will design a service
capability to match your needs and extend your markets.
Our Customer Service Representatives will take orders and answer product
questions as if they worked directly for your company. Orders can be
faxed, emailed, or downloaded directly to you or your fulfillment
center. Our services make your products available to your customers 24
hours a day, 7 days a week.
Our order taking services are a perfect complement to a web based
business. Your website is your virtual store and you should not leave
your store unattended. If your customer has a question about a product
or is unsure how to fill in a blank on your order form, we are the
solution. Let us be your sales clerk, we support inquiries that prevent
abandoned shopping carts. We will point your customers in the right
direction, guide them through your store and help them check out. This
will provide a pleasant shopping experience that will influence them to
come back to your store again. In this world of technology what we've
found is that many people just want to hear a REAL human voice. Each
Customer Service Representative has direct access to the Internet if
your business requires us to access information like tracking numbers
and product stock.
Our representatives are trained to give a rewarding experience to your
customer so as to maximize your revenue, revenue per customer call /
visit and, MOST IMPORTANTLY, supply a pleasant experience so as to
improve the probability of a repeat contact. We view our role as one of
a "selling partner" where improving your relationship with your customer
improves our relationship with you!
 | Flexible multi-page
script design |
 | Customer look-up &
updates |
 | Product information
and data |
 | Automated up-sells &
cross-sells |
 | Products options
(size, color, etc.) |
 | Credit card
authorization & validation |
 | Automated shipping
charge calculations |
 | State/ Country/ City
sales tax computation |
 | Multiple ship-to
addresses |
 | Inventory tracking
|
 | Customized help
screens |
 | Field specific help
|
 | Data entry
verification |
 | Flexible report
generation |
 | Presales handling FAQ
and objection handling |
 | Access to customer
information |
 | Item-specific help
screens |
 | Price points specified
by media source codes |
 | Online inventory
status |
 | Item-specific
up-selling and cross-selling by agent |
 | Pricing computations
|
 | Multiple "ship-to"
address processing |
 | Real-time access to
customer system (remote or via Internet) |
 | Agent sales incentive
programs |
 | Check by phone
|
 | Online drafts
|
 | Multi-Pay/Subscription
administration |
 | E-mail delivery - one
of many ways to get your orders |
|
|
 |
announcement
 |
| 1 800 Call Center
can take orders or
input caller data on your web site or on our script based software.
Your caller data can then be delivered to you by email (immediate or
at a scheduled time), or by fax, or in a database file for direct
input in your software packages! |
|